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Orders with delivery addresses within Australia;
Rest of the World orders
All other international delivery orders;
We advise customers to select an address where they can guarantee someone being there to receive the order (home or place of work).
How long will it take to ship my order?
Most orders are shipped the same day. Notifications and tracking information (where applicable) will be sent via email (entered during checkout confirmation) as soon as the package is shipped. We advise customers to select an address that they can guarantee someone being there to receive the item (home or place of work).
Once your SAXTEES order leaves our warehouse, we no longer have control over it. We cannot change the address or redirect it to another address. If we ship your order to the address you provided and it is returned, we will refund your purchase price less the shipping costs. You may reorder the product and have it sent to your updated address.
Special note for international orders:
Please be advised that import duties, taxes, charges, and/or Value-Added Taxes (VAT) (customs fees) are not included in the item price or shipping cost of your order. These fees are calculated at the shipping destination and are often required to be paid upon delivery. Fees will vary, depending on the destination country. Please check with your country's customs office to determine what these additional costs will be prior to placing your order as these charges and taxes are the responsibility of the recipient and will not be covered by SAXTEES.
Customers should also check local postal regulations for restricted items, as SAXTEES will not be held liable for any deliveries that are not accepted into the recipients’ country.
SAXTEES returns policy lasts 14 days. If 14 days have gone by since receiving your items, unfortunately we can’t offer you a refund or exchange.
You can return any item within 14 days of receipt for a refund of that item or exchange it for a different size. This includes sale items. Delivery and shipping costs will not be refunded.
The item(s) returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return.
The removal of stickers or other such free items will be charged against the customers refund. Please ensure you package your return to prevent any damage to the item(s). We are not responsible for any item(s) that are returned to us in error.
The return delivery cost must also be paid by the customer using a delivery service of their choice. SAXTEES recommends using a signed and tracked service.
Please return with a copy of invoice for fast tracking claims.
Please ensure you keep proof of delivery as the item(s) remain your responsibility until they are delivered to our warehouse.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days. The decisions of our returns team are final.
Our returns address is:
13 Corella St
FRESHWATER NSW 2096